# Collect recurring payments with Direct Debit

> Set up a Direct Debit form so customers authorise weekly or monthly deductions from their bank account, then track each mandate in BCL.
>
> Source: https://docs.bcl.my/direct-debit/

Direct Debit collects the same amount from your customer's bank account every week or every month, after the customer authorises it once through online banking. It suits memberships, subscriptions, tuition fees and regular donations.

## Set up a Direct Debit form

Direct Debit runs on a normal payment form. See [Create a payment form](/create-payment-form/) for the basics, then:

1. In the form's **Payment Details** tab, choose your **Portal Key**.
2. In **Payment Option**, choose **Direct Debit**. It cannot be combined with other payment options, and BCL makes the email field required.
3. Under **Direct Debit Settings**, choose the **Frequency**: **Weekly** or **Monthly**.
4. For monthly forms, choose one or more options in **Total Recurring Months**, such as **Never End (Until Cancelled)** or **1 year (12 months)**. Your customer picks one of these when they sign up.
5. Save the form.

Affiliates cannot be turned on for a Direct Debit form. Your Direct Debit forms appear under the **Recurring Forms** tab of your forms list.

## What your customer does

To sign up, your customer:

1. Fills in the form, including **Identification Type** and **Identification Number**.
2. Chooses a **Subscription Duration**, if your monthly form offers more than one.
3. Authorises the mandate on their bank's online banking page.

The bank then checks the application before deductions start. See [When Direct Debit deductions happen](/direct-debit-deductions/).

## Track your mandates

Go to **Payments** > **Direct Debit** to see every application:

- **All Application** lists every sign-up.
- **Active Enrolment** shows active mandates, with the total amount of those mandates in the badge.
- **Total Deduction** counts the deductions collected so far.

Click **View Details** on a row to see the customer's deductions and **Application Histories**. For an active mandate, click **View Mandate** to open the mandate record on Bayarcash.

To send each new mandate and deduction to your own system, see [Direct Debit webhook](/webhook-direct-debit/).

## Common issues

### Why can't I add FPX or DuitNow QR to my Direct Debit form?

Direct Debit cannot be combined with other payment options. Create a separate form for one-off payments.

### Why is the affiliate setting greyed out on my Direct Debit form?

Affiliates cannot be enabled on a form that uses Direct Debit.

### Where do I see who has signed up?

Go to Payments > Direct Debit. Each customer's application, its status and its deductions are listed there.