# Check a transaction's details

> Open one transaction to see the payer, amount, status, items ordered, answers to your form fields and the Bayarcash reference.
>
> Source: https://docs.bcl.my/transaction-details/

Every transaction has a details panel with the full record: who paid, how much, how they paid and what they bought. Open it when a customer asks about a payment or you need the payment reference.

## Open a transaction

To open the details panel:

1. In the sidebar, click **Transactions**.
2. Find the transaction. See [Find a transaction](/transactions/) for search and filters.
3. Open the actions menu at the end of the row and choose **View Details**.

The **Transaction Details** panel opens on the right. Click **Close** when you are done.

## What the panel shows

The panel is split into sections. Some only appear when they apply to the transaction:

- **Overview**: the status, **Order Number**, **Amount**, **Payment Channel**, **Status Description** and the **Form** it came from.
- **Payer Information**: the customer's **Name**, **Email** and **Telephone**.
- **Customer Address**: the delivery address, if your form asks for one.
- **Submitted Information**: answers to your form's custom fields.
- **Product Details**: each item, **Option**, **Quantity**, **Unit Price** and **Subtotal**.
- **Participant Details**: attendees, for event forms.
- **Affiliate Information**: the affiliate and commission, if the sale came through an affiliate.
- **Campaign Tracking**: where the customer came from, if the link had tracking details.
- **Amount Calculation**: how the total was worked out.
- **Additional Information**: **Created At**, **Last Updated**, the payment's **Reference Number** and **Transaction ID**, and your **Remarks**.

For a manual bank transfer, **Overview** also shows the **Receipt** your customer uploaded. To mark that payment as successful or cancel it, choose **Update Status** in the actions menu. See [Accept COD and manual transfer](/cod-manual-transfer/).

## Other actions

The same actions menu also has:

- **Order Details** for a quick list of items and the delivery address.
- **Resend Email** to send the payment notification again, for successful, failed or cancelled transactions.
- **Download Invoice** for a PDF invoice with the latest payment status.

## Common issues

### A customer says they paid, but the transaction is Pending. What should I check?

Open View Details and note the Transaction ID. Then check the same payment in the Bayarcash Console (https://console.bayar.cash/), which has the bank's final status.

### I added custom fields for each event participant, but I cannot find the answers in the transaction. Where are they?

Answers to per-participant fields are saved with each participant, not with the transaction. Open the Participants page to see them. Per-form fields appear under Submitted Information in the transaction.

### My customer did not get the confirmation email. Can I send it again?

Yes. In the transaction's actions menu, choose Resend Email. BCL sends the notification to you and the customer again.