# Send WhatsApp notifications with Wabot or Wasapbot

> Connect Wabot or Wasapbot, then send WhatsApp messages to your customer and admin when a payment succeeds or fails.
>
> Source: https://docs.bcl.my/whatsapp-notifications/

BCL can send a WhatsApp message to your customer, to you, or both, when a payment succeeds or fails. Messages go out from your own WhatsApp number through Wabot or Wasapbot, so you need an account with one of them.

## Connect Wabot or Wasapbot

Start in your provider's dashboard ([Wabot](https://app.wabot.my/whatsapp_profile) or [Wasapbot](https://dash.wasapbot.my/whatsapp_profile)): connect your WhatsApp number and copy the **Access Token** and **Instance ID**. Then, in BCL:

1. Go to **Platform Setup** > **Integration** and open the **WhatsApp (Automation)** tab.
2. Open **Wabot Integration** or **Wasapbot Integration** and turn on **Enable Wabot Integration** or **Enable Wasapbot Integration**.
3. Paste the **Access Token** and **Instance ID**.
4. Click **Verify Connection**. You should see **Connection Successful** with your WhatsApp name.
5. Under **Admin Phone**, enter the **Admin Phone Number** that should receive admin alerts.
6. Click **Save Automation Node Configuration**.

## Turn on notifications for a form

You choose the provider and messages on each form. Payment, event and booking forms have a **Notifications** page; lead forms have a similar **WhatsApp Notifications** tab under **Additional**.

1. Open the form, for example under **Payments** > **Forms**.
2. Click **Notifications**, then the **WhatsApp Notifications** tab.
3. Pick your **WhatsApp Provider**. Optional: enter an **Admin Phone (Override)** to send this form's admin alerts to a different number.
4. Turn on the messages you want: **Enable Success WhatsApp (Customer)**, **Enable Failed WhatsApp (Customer)**, **Enable Success WhatsApp (Admin)** and **Enable Failed WhatsApp (Admin)**.
5. Write each template, or click **Use Default** for a ready-made one. Click **Variables** to see placeholders such as `{name}`, `{amount}` and `{receipt_url}`. Each message can be up to 1,000 characters.
6. Click **Save Notification Settings**.

> **WasapBOM was retired**
> WasapBOM stopped being supported in September 2026. If you used it, turn it off on the **WasapBom (Inactive)** tab under **Platform Setup** > **Integration**, connect Wabot or Wasapbot as above, and pick the new provider on each form.

For more control, such as reminders or messages at other moments, use a Wabot or Wasapbot action in BCL's automations.

## Common issues

### How do I set up Wabot or Wasapbot in BCL?

Connect your WhatsApp number in the Wabot or Wasapbot dashboard and copy the Access Token and Instance ID. Then paste them under Platform Setup > Integration > WhatsApp (Automation), click Verify Connection and save.

### My WasapBOM notifications stopped working. What do I do?

WasapBOM is no longer supported. Turn it off on the WasapBom (Inactive) tab under Platform Setup > Integration, connect Wabot or Wasapbot, then pick the new provider in each form's WhatsApp Notifications tab.

### The WhatsApp settings on my form are greyed out. Why?

No WhatsApp provider is connected yet. Connect Wabot or Wasapbot under Platform Setup > Integration > WhatsApp (Automation) first, then reload the form.