Turn on your affiliate programme

An affiliate programme lets other people promote your forms with their own link and earn a commission on each sale. You switch it on once for your account, set the default commission, and then choose which forms affiliates can promote.

Switch on the programme

You need the Admin or Super Admin role to change these settings.

1. Go to Affiliate > Settings.
2. On the Affiliate Settings tab, under Global Settings, turn on Enable Affiliate Program.
3. Optional: turn on Private Affiliate Program so only people with your invitation link can join, and Require Manual Approval so you approve each new affiliate yourself.
4. Under Tracking Settings, set Cookie Expiration Days, the number of days a click still counts towards a sale.
5. Under Regular Affiliate Settings, choose the Commission Type (Flat Rate or Percentage) and the Commission Rate.
6. Under Payout Settings, set the Minimum Payout Threshold and the Payout Schedule (Weekly or Monthly).
7. Click Save Affiliate Settings.

Tip

Commission Base Amount under Additional Settings decides whether commission is worked out on the total (with shipping, tax and fees) or on the subtotal, before or after coupons.

Enable affiliates on a form

Affiliates only see forms that have affiliates enabled. The same section appears on payment, event and booking forms.

1. Open the form, for example under Payments > Forms.
2. Scroll to the Affiliate Settings section, just above Embed Code.
3. Turn on Enable Affiliates.
4. Optional: turn on Show Affiliate Information to show customers who referred them.
5. To pay a different rate on this form, turn on Override Commission Settings and enter the Commission Type and Commission Rate.
6. Save the form.

Affiliates cannot be enabled on a form that uses Direct Debit.

Set commission per item

Forms with Multiple Items or Items with Variations have a Commission Calculation option. Choose Per item to set a commission on each item in the items table, as a percentage of its price or a fixed RM amount per unit. An item set to 0 earns no commission. A custom rate you give an individual affiliate always comes first.

Once the programme is running, share your sign-up link with affiliates: see Invite affiliates to join.

Common issues

A customer bought through an affiliate link but the affiliate got no commission. What should I check?

Check that the link ends with the affiliate's ID, the affiliate is Active (not pending), and Enable Affiliates is on for that form. Free orders and forms using Direct Debit earn no commission. If the sale is valid, add it under Affiliate > Referrals with Add Referral.

I turned on Show Affiliate Information but the affiliate's name does not appear on the form.

Both Enable Affiliates and Show Affiliate Information must be on for the form, the affiliate must be active, and the link must contain their ID. Also check "Referred By" Display Control in the affiliate settings: if affiliates control it, they may have hidden their name.

Can I review affiliates before they start promoting?

Yes. Turn on Require Manual Approval. New affiliates join as pending and earn nothing until you approve them under Affiliate > Affiliates.

Related articles

• Invite affiliates to join
• Pay affiliate commission
• Affiliate webhook payload
• Create your first payment form