Check a transaction's details

Every transaction has a details panel with the full record: who paid, how much, how they paid and what they bought. Open it when a customer asks about a payment or you need the payment reference.

Open a transaction

To open the details panel:

1. In the sidebar, click Transactions.
2. Find the transaction. See Find a transaction for search and filters.
3. Open the actions menu at the end of the row and choose View Details.

The Transaction Details panel opens on the right. Click Close when you are done.

What the panel shows

The panel is split into sections. Some only appear when they apply to the transaction:

• Overview: the status, Order Number, Amount, Payment Channel, Status Description and the Form it came from.
• Payer Information: the customer’s Name, Email and Telephone.
• Customer Address: the delivery address, if your form asks for one.
• Submitted Information: answers to your form’s custom fields.
• Product Details: each item, Option, Quantity, Unit Price and Subtotal.
• Participant Details: attendees, for event forms.
• Affiliate Information: the affiliate and commission, if the sale came through an affiliate.
• Campaign Tracking: where the customer came from, if the link had tracking details.
• Amount Calculation: how the total was worked out.
• Additional Information: Created At, Last Updated, the payment’s Reference Number and Transaction ID, and your Remarks.

For a manual bank transfer, Overview also shows the Receipt your customer uploaded. To mark that payment as successful or cancel it, choose Update Status in the actions menu. See Accept COD and manual transfer.

Other actions

The same actions menu also has:

• Order Details for a quick list of items and the delivery address.
• Resend Email to send the payment notification again, for successful, failed or cancelled transactions.
• Download Invoice for a PDF invoice with the latest payment status.

Common issues

A customer says they paid, but the transaction is Pending. What should I check?

Open View Details and note the Transaction ID. Then check the same payment in the Bayarcash Console, which has the bank's final status.

I added custom fields for each event participant, but I cannot find the answers in the transaction. Where are they?

Answers to per-participant fields are saved with each participant, not with the transaction. Open the Participants page to see them. Per-form fields appear under Submitted Information in the transaction.

My customer did not get the confirmation email. Can I send it again?

Yes. In the transaction's actions menu, choose Resend Email. BCL sends the notification to you and the customer again.

Related articles

• Find a transaction
• Download or share a receipt
• Accept COD and manual bank transfer
• Export your transactions