Find a transaction

Q: My test payments have disappeared from Transactions. Where are they?

Transactions shows only the mode you are in. With Test Mode on you see test payments, and with it off you see real ones. Switch the mode in Platform Setup > Payment to see the other set.

Q: What is the difference between Successful and Completed?

Successful means the payment went through. Completed is a successful transaction that you marked as done with Mark As Completed, for example after you delivered the order.

Q: A payment shows Failed. Why?

Open the transaction and read its Status Description, which often says why. See Check a transaction's details (/transaction-details/).

Updated 27 September 2026

The Transactions page lists every payment made through your forms, payment links and QR codes, newest first. The number next to Transactions in the sidebar is how many are still pending.

Open your transactions

In the sidebar, click Transactions. The cards at the top show your Total Transactions, Successful Amount, Failed Amount and your Top Form.

Filter by status

Click a tab above the table to see one status:

All Transaction: every payment.
Successful: the customer paid.
Completed: successful payments you have marked as done.
Pending: the payment is new or still being processed.
Cancelled: the customer cancelled the payment.
Failed: the payment did not go through.

Search and filter

To find one payment, type in Search at the top of the table. You can search by the customer’s name, email or phone, or by the Order No.

For more options, click Filter. You can narrow the list by:

Transaction Period (a date range)
Payment Status and Payment Method
Form Type, Item / Ticket and Amount Range
Portal, if you use more than one Bayarcash portal

To show or hide columns such as Remarks or Tracking No, click Columns.

Open a transaction

Each row ends with an actions menu. Use it to see the full record, check the items ordered, or get the receipt:

View Details opens the full record. See Check a transaction’s details.
Order Details lists the items, variations and delivery address.
View Receipt and Download Receipt give you the customer’s receipt. See Download or share a receipt.

To take the list out of BCL, see Export your transactions.

Common issues

My test payments have disappeared from Transactions. Where are they?

Transactions shows only the mode you are in. With Test Mode on you see test payments, and with it off you see real ones. Switch the mode in Platform Setup > Payment to see the other set.

What is the difference between Successful and Completed?

Successful means the payment went through. Completed is a successful transaction that you marked as done with Mark As Completed, for example after you delivered the order.

A payment shows Failed. Why?

Open the transaction and read its Status Description, which often says why. See Check a transaction's details.

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